Frequently Asked Questions

To give you an accurate quote, we’ll need a few key details:

✓ What products are you interested in? (e.g., notebooks, pens, drinkware, bags)
✓ How many units do you need? (Minimum orders vary by product)
✓ What’s your timeline? (Rush orders may be possible)
✓ Do you need customization? (Logo placement, engraving, colors)
✓ What’s your approximate budget per unit? (Helps us recommend the right options)

The more details you share, the better we can tailor our recommendations to your needs.

We typically respond to quote requests within 48 hours. For complex or custom projects, we may need 3-5 business days to provide detailed recommendations and pricing.

Yes! For committed projects with confirmed quantities, we can arrange product samples so you can experience the materials and quality firsthand.

Sample Policy:

• Sample cost and lead time: Varies based on the products you’re interested in
• Customization: Samples come with different logo views as reference; actual product customization happens with your order

Note: Sample costs are non-refundable if no order is placed, but they’re a small investment to ensure you’re confident in your choice.

Payment Terms:

• Payment required: Full payment upfront before production begins

Payment timeline:

• Payment due upon order confirmation
• Production begins after payment is received
• We’ll send payment confirmation and invoices for your records

Accepted payment methods:

• Bank transfer (preferred for Canadian businesses)
• Credit card (fees may apply)
• Company check (with approved credit terms)

What are your minimum order quantities (MOQs)?

Minimum order quantities vary by product type:

Standard Products:

• Most single items: 50 units minimum (exceptions: some pens require 100 units)
• Gift sets and boxed products: 30 sets minimum
• Bags and totes: 100 units minimum
• Premium items (executive pens, stainless steel sets): As low as 23-25 units

No minimum order products: None currently—all products have MOQs to ensure quality production runs and pricing efficiency.

Don’t see what you need? Contact us—we may be able to accommodate smaller quantities for certain products or suggest alternatives.

What customization options are available?

We offer multiple customization methods depending on the product material:

Logo Application Methods:

• Laser engraving – Elegant on bamboo, cork, metal, and wood (permanent, natural contrast)
• Screen printing – Vibrant colors on fabric, cotton, and some surfaces (1-4 colors typically)
• Debossing/Embossing – Textured impression on leather-like materials, cork, paper
• Pad printing – Small detailed logos on curved or uneven surfaces
• Embroidery – Premium fabric branding on cotton, linen bags

Each product page specifies recommended customization methods for optimal results.

Where can logos be placed on products?

Our products feature standardized logo placement designed to maximize brand visibility and aesthetic appeal. Each product has:

• One standard logo position included in base pricing
• Optimal placement area specified for best printing results
• Maximum print area dimensions listed in product specifications

Additional logo placements (e.g., front + back, or multiple positions) may incur additional customization fees. We’ll discuss options during the quote process.

How many logo revisions are included?

For customers providing design files with logos:

We offer one complimentary digital mockup showing how your logo will appear on the product. This includes:

• Up to 2 rounds of minor revisions (position changes, size adjustments)
• Changes beyond 2 revisions, or requests for entirely new materials/logo files: ¥50-100 per additional revision (approximately $9-18 CAD)

Once the mockup is approved and order confirmed, changes cannot be made. Please review carefully before final approval.

Preferred vector file formats (best quality):

• AI (Adobe Illustrator)
• EPS (Encapsulated PostScript)
• CDR (CorelDRAW)
• PDF (vector-based, not scanned)

Acceptable raster formats (with conditions):

• JPG or PSD files: Minimum 300 DPI resolution
• PNG files: High resolution preferred

Important notes:

• If you provide raster files that don’t meet minimum print quality requirements, we’ll notify you that the file cannot be used
• We may need to request revised files or recreate your logo (additional fees may apply)
• Providing proper vector files from the start ensures best results and avoids delays

Not sure if your file is suitable? Send it to us—we’ll review and let you know if it meets requirements or needs adjustment.

Yes! Before production begins, we provide a digital proof/mockup showing exactly how your logo will appear on the product. This ensures:

• Logo placement meets your expectations
• Size and positioning look appropriate
• Colors are correctly represented (within screen display limitations)

You must approve the mockup before we proceed to production. Once approved and order confirmed, no further changes can be made.

Sample orders:

• Sample costs are non-refundable 
• Samples cannot be returned

Custom orders:

• All custom/personalized orders are final sale once production begins
• No returns or refunds after mockup approval and production commencement
• This is standard for customized promotional products industry-wide

Defective products: If products arrive damaged or have manufacturing defects (not related to approved design), please contact us within 7 days of delivery with photos. We’ll work with you to resolve the issue.